President and Ceritifed Insurance Counseler
Ron Hettler
With over 30 years of experience in helping businesses and families purchase insurance, Ron is well equipped to help you buy insurance efficiently and affordably. He enjoys golf, playing guitar, and being with his family. He has served as president of the Independent Insurance Agents of Lubbock, The Lubbock Area Health Underwriters Association, The Rotary Club of Lubbock, and the Rawls’ Men’s Golf Association at the Rawls Course at Texas Tech. Ron graduated from DePauw University in 1979 and obtained his Certified Insurance Counselor designation in 1989.
Vehicle, Property & Personal Insurance Advisor
Robin Hettler
For 27 years, Robin has been a licensed insurance agent in property and casualty. She enjoys seeing her husband, daughter and son in the office and working with other families on their policies.
Robin's accomplishment over a career of insurance, "I have a number of people that I originally wrote policies for and continue to write. Now, we insure their children, generations of families have been covered by Hettler Insurance Agency."
Certified Insurance Counselor
Meghan Hettler
Meghan is the daughter of Ron Hettler and has worked at HIA for most of her professional career. Meghan helps individuals and families save money and expand coverage on property and auto policies. She also works with businesses on B.O.P policies, general liability and contractor insurance.
Recently, she has enjoyed insuring tiny homes across Texas and enjoys answering difficult to simple questions for customers.
Licensed Insurance Agent in Property & Casualty
Justin Hettler
A graduate of South Plains College, Justin grew up in Lubbock and worked in the supply chain management industry for several years. Justin is the youngest son of Ron Hettler and joined HIA in 2018. He looks forward to being a part of the family business and seeing the agency grow.
A licensed General Lines Agent in property and casualty, Justin enjoys helping families and individuals find the best policy.
Auto Insurance and Property Insurance Agent
Lori Taylor
Lori has been with Hettler Insurance since 2016, and is licensed in personal lines including property and casualty. With 20+ years of insurance experience, Lori was previously a claims adjuster. She enjoys meeting customers and re-shopping home & auto policies to help individuals and families get the best rate.
Originally from South Florida, Lori moved to Lubbock in 2008 in search of sunshine! In Lubbock she found sunshine and love, marrying Johnathan Taylor in 2016. Give HIA a call and let Lori take a look at your current policy. Lori can help you get a better rate and if you have a claim, you'll receive the friendly support you deserve!
Life and Health Insurance Agent and Personal Lines
Kali Ratcliff
Kali is a native of Lubbock and graduated from Frenship High School in 2008, South Plains College in 2009 and Texas Tech University in 2011 with a Bachelors in Business Management & Marketing with a Minor in Math. In 2009, she began a career in insurance, starting as a part time job while going to school. Licensed in 2011, Kali is an insurance agent for personal lines (property & auto) as well as health and life insurance.
In 2017, Kali joined the Hettler Team and loves working with people that are basically her family, they've known he since she was 5 years old.
Kali volunteers with the Alzheimer's Association and with Saving Grace Pitbull Rescue. She enjoys being with her 2 dogs, a 9 year old American Bulldog and 5 year old English Springer (Spaniel/English Setter mix)
