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About Us

Hettler Insurance Agency* was founded in 1992 when Ron Hettler purchased a portion of the Texas operations of the 100 year old insurance firm of Cornwall and Stevens. Since then, Hettler has grown to insure over 1800 families and businesses in Texas. We handle all types of insurance for our clients and have clients all over the State.

*Hettler Insurance Agency is Licensed by the State of Texas for Insurance. Texas License number 9513.

President and Ceritifed Insurance Counseler

Ron Hettler

With over 30 years of experience in helping businesses and families purchase insurance, Ron is well equipped to help you buy insurance efficiently and affordably. He enjoys golf, playing guitar, and being with his family. He has served as president of the Independent Insurance Agents of Lubbock, The Lubbock Area Health Underwriters Association, The Rotary Club of Lubbock, and the Rawls’ Men’s Golf Association at the Rawls Course at Texas Tech. Ron graduated from DePauw University in 1979 and obtained his Certified Insurance Counselor designation in 1989.

Vehicle, Property & Personal Insurance Advisor

Robin Hettler

For 27 years, Robin has been a licensed insurance agent in property and casualty. She enjoys seeing her husband, daughter and son in the office and working with other families on their policies.

Robin's accomplishment over a career of insurance, "I have a number of people that I originally wrote policies for and continue to write. Now, we insure their children, generations of families have been covered by Hettler Insurance Agency."

Certified Insurance Counselor

Meghan Hettler

Meghan is the daughter of Ron Hettler and has worked at HIA for most of her professional career. Meghan helps individuals and families save money and expand coverage on property and auto policies. She also works with businesses on B.O.P policies, general liability and contractor insurance.

Recently, she has enjoyed insuring tiny homes across Texas and enjoys answering difficult to simple questions for customers.

Licensed Insurance Agent in Property & Casualty

Justin Hettler

A graduate of South Plains College, Justin grew up in Lubbock and worked in the supply chain management industry for several years. Justin is the youngest son of Ron Hettler and joined HIA in 2018. He looks forward to being a part of the family business and seeing the agency grow.

A licensed General Lines Agent in property and casualty, Justin enjoys helping families and individuals find the best policy.

Auto Insurance and Property Insurance Agent

Lori Taylor

Lori has been with Hettler Insurance since 2016, and is licensed in personal lines including property and casualty. With 20+ years of insurance experience, Lori was previously a claims adjuster. She enjoys meeting customers and re-shopping home & auto policies to help individuals and families get the best rate.

Originally from South Florida, Lori moved to Lubbock in 2008 in search of sunshine! In Lubbock she found sunshine and love, marrying Johnathan Taylor in 2016. Give HIA a call and let Lori take a look at your current policy. Lori can help you get a better rate and if you have a claim, you'll receive the friendly support you deserve!

Life and Health Insurance Agent and Personal Lines

Kali Ratcliff

Kali is a native of Lubbock and graduated from Frenship High School in 2008, South Plains College in 2009 and Texas Tech University in 2011 with a Bachelors in Business Management & Marketing with a Minor in Math. In 2009, she began a career in insurance, starting as a part time job while going to school. Licensed in 2011, Kali is an insurance agent for personal lines (property & auto) as well as health and life insurance.

In 2017, Kali joined the Hettler Team and loves working with people that are basically her family, they've known her since she was 5 years old.
Kali volunteers with the Alzheimer's Association and with Saving Grace Pitbull Rescue. She enjoys being with her 2 dogs, a 9 year old American Bulldog and 5 year old English Springer (Spaniel/English Setter mix)

Commercial Insurance Agent

Nicholas Herrera

Nicholas is a native of West Texas growing up in a small town south of Lubbock. In 2012 Nicholas got into the insurance business while living in San Antonio. Nicholas is very knowable with all aspects of insurance but currently focusing on commercial lines. When he is not at the office you can find Nicholas spending time with his wife and two daughters.

Marketing Director

Cindy Hale

Cindy is a Lubbock native and is a graduate of Texas Tech University, with a bachelors in Merchandising and a minor in Marketing. Cindy has spent the last twelve years marketing in the healthcare industry. She enjoys helping people and has a strong passion for seniors.

In September of 2018, Cindy decided to make a career change and move into the insurance field. She obtained her property and casualty license and joined Hettler Insurance Agency as their Marketing Director. Cindy feels this will fit right into her mission in life, which is to help people however she can, to lessen their load-maybe make things just a little bit easier!

When Cindy is not working, she enjoys yoga, the outdoors, animals of all kinds, and spending time with her family.

Ron is a Certified Insurance Counselor in all areas and works directly with business owners, individuals and families for Vehicle, Property, Business and Health & Life Insurance.
Meghan is a Certified Insurance Counselor and has completed advanced testing to expand her insurance knowledge. She works on all policies of HIA and has deep knowledge of HIA's 30+ carriers.

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